Bangla Wine Privacy Policy — How We Keep Your Data Secure

This Privacy Policy ("Policy") applies to Bangla Wine and all members who use its website and mobile application. By registering, logging in, or using any service on Bangla Wine, you are agreeing to this Privacy Policy.

Bangla Wine adheres to international data protection standards and is fully committed to respecting user privacy. We believe you have the right to know exactly what is done with your information — which is why this policy is written in clear, straightforward language.

You will be notified in advance of any changes to this Policy. The Policy applies across all of Bangla Wine's digital services — including the website, mobile app, live chat, and email communications.

Bangla Wine collects information in several ways. A detailed breakdown is provided below:

We only collect information that is necessary to provide our services. We do not request any personal data beyond what is required.

Bangla Wine collects and processes your information for the following reasons:

• Contractual Obligations: To create accounts, process transactions, and deliver gaming services.
• Legal Obligations: To comply with age verification, KYC (Know Your Customer), and AML (Anti-Money Laundering) requirements.
• Legitimate Interest: To prevent fraud and misuse, and to ensure the security of the platform.
• With Your Consent: To send marketing communications (only with your consent).
• Service Improvement: To improve game recommendations and enhance the overall user experience on the platform.

Once collected, Bangla Wine uses your information for the following purposes:

• Creating and managing your account.
• Processing deposits and withdrawals.
• Providing customer support and resolving issues.
• Managing bonuses, promotions, and rewards.
• To protect platform security and prevent fraud.
• Recommending games and offers tailored to your preferences.
• Meeting legal and regulatory obligations.
• Conducting analysis and research to improve service quality.

Your information is never sold to advertisers or third parties. This is a non-negotiable principle we strictly uphold.

Bangla Wine uses cookies and similar technologies to enhance platform performance. We primarily use three types of cookies:

• Essential Cookies: Maintaining login sessions and ensuring security are essential — the platform cannot function without them.
• Performance Cookies: To analyse how you use the site and improve our services accordingly.
• Preference Cookies: To remember your language and layout preferences.

You can disable cookies through your browser settings, though some platform features may not function properly as a result. We never use third-party tracking cookies.

Bangla Wine never sells your personal information. However, in the limited circumstances below, necessary information may be shared with third parties:

• Payment Provider: Shared with Mobile Pay, Nagad, and Rocket solely for transaction processing purposes.
• Technology Partner: Trusted technology service providers who support platform operations — all operating under strict confidentiality agreements.
• Regulatory Authorities: In response to legal demands from licensing authorities or law enforcement agencies.
• Fraud Prevention: At the request of relevant authorities in connection with cybercrime or money laundering investigations.

Every third-party partner is bound by a confidentiality agreement. They may only use your data for specified purposes and are not permitted to use or share it for anything else.

Bangla Wine follows the highest industry standards to protect your data. Our security measures are outlined below:

• 256-Bit SSL Encryption: All data transmissions occur over encrypted channels.
• Two-Factor Authentication (2FA): OTP verification is required for login and any significant account changes.
• Data Masking: Payment details are never displayed in full — only the last four digits are shown.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Access Controls: Only authorized personnel have access to specific data.
• Real-Time Monitoring: Unusual activity is detected and blocked immediately.

As a Bangla Wine member, here are the rights you have regarding your personal information:

To exercise any of these rights, contact our support team. All requests will be responded to within 30 days.

Bangla Wine does not retain any data longer than necessary. Retention periods by data type are as follows:

• Account Information: For the duration of active account use and up to 5 years after closure, as required by law.
• Financial Transaction Records: 5 years, in accordance with AML regulations.
• Gaming Activity Records: 3 years, as required by regulatory obligations.
• Customer Support Records: 1 year after the issue is resolved.
• Marketing Consent Records: 2 years after consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

If a minor is found to have created an account, it will be suspended immediately and all collected data will be permanently deleted.

If a parent or guardian believes their minor child is using our platform, please contact us immediately.

Bangla Wine reserves the right to update this Privacy Policy as needed. When changes are made, we follow the steps below:

• Members will be notified by email or SMS at least 14 days before any significant changes take effect.
• Any changes to this policy will be published on this page and the "Last Updated" date will be revised accordingly.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please reach out to us:

• Email: support@banglawine.bet
• Live Chat: Available 24/7 from any page on the platform.
• Response Time: Within 30 days for data requests.